Credit & Collections / Account Receivables

///Credit & Collections / Account Receivables
Credit & Collections / Account Receivables 2016-05-17T14:22:32+00:00

Job Description

Department: Accounting            Accountability: Reports to Credit/Collections Supervisor

Contacts customers with delinquent accounts, initiates appropriate action, and maintains records.

Main Responsibilities

  • Reviews status of delinquent accounts and initiates collection action by contacting each account according to due date, making a minimum of 50 contacts per day.
  • Notifies customers of delinquent accounts according to due dates.
  • Prepares correspondence on delinquent accounts requiring special handling.
  • Skip-traces accounts according to established practice.
  • Initiates appropriate follow-up action on mail returned as undeliverable.
  • Researches disputed delinquent account balances. Notifies Managers of needed corrections of any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
  • Initiates repossession orders as authorized, mail customer correspondence to pay balance in 30 days.
  • Reviews accounts to be recommended for charge-off and assists in report preparation.
  • Participates in the monthly Past Due meeting and reports status of all delinquent accounts assigned.

Additional Responsibilities

  • Responsible for neatness of work area, security of member files, and reports of delinquent accounts.
  • Generates reports for management.
  • Assists in special projects as requested.


  • Two to three years experience in credit and collection work.
  • Has a working knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities.

Allied Trailers is an Equal Opportunity Employer.

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