Service Manager

Service Manager 2016-05-17T14:25:48+00:00

Job Description

Department: Service            Accountability: Reports to Executive Team

The service manager should be a capable leader, with the ability to organize, train and supervise personnel. He must be capable to manage the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs.

Main Responsibilities

  • Supervise and control work load of service technicians.
  • Schedules service work according to priority and maintains an orderly flow of work.
  • Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
  • Handles customer complaint problems pertaining to service and repair work.
  • Supervises the training of service technicians with in-house training programs.
  • Maintains in good condition all service tools and service vehicles.
  • Responsible for keeping service area and vehicles clean.
  • Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
  • Develops service advertising and promotion programs.
  • Orders and maintains adequate supplies and parts for service department inventory.
  • Works in co-ordination with Parts, Office, Sales and Management.
  • Make sure warranty claims are processed and forwarded to supplier.
  • Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.
  • Inspects all completed work turned in to the Service Department as is appropriate.
  • Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
  • Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
  • Will work with the parts manager to establish a basic parts list for certain overhaul jobs.
  • Responsible for issuing purchase orders for the service department.
  • Make sure job tickets are properly punched in and out on time clock.
  • See that job tickets are promptly charged out, both customer and internal.

Qualifications

  • The position of Service Manager requires organizational ability and systematic timing. It requires adequate knowledge of work processes and requirements for both physical labor and shop equipment.
  • This position requires leadership, tact and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons. In addition, the Service Manager should have a basic understanding of carpentry, electrical, plumbing skills and procedures.
  • This position is one that will be part of the active management group. The Service Manager is responsible for service department profits.

Working Conditions

Hours 6:45 am to 5:00 pm

Allied Trailers is an Equal Opportunity Employer.

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